Shipping information

ESTIMATED SHIPPING TIMES

Here at Car Nakama, we treat every order as our first! We know you want your luxury car mats fast. That’s why we make every effort to process your order quickly so you can put your customized car mats to good use sooner.

For accurate shipping and lead times, please reference the shipping table below.

NOTE: The below estimate delivery times of your order are dependent on the shipping region and whether you choose FREE, STANDARD, or EXPRESS shipping. Additionally, estimate delivery times can also vary during peak seasons.

Car Nakama orders are custom-made just for your vehicle. Please allow 5-7 business days for your order to be attentively manufactured. Because of our specialized service, please allow an extra 7-24 days for shipping, depending on your preferred shipping method.

CURRENT DELAY TIMES:

We are experiencing significant delivery delays due to COVID-19 restrictions at our factory location. Depending on the destination country, orders may take between 14-28 days longer for delivery. We are doing our best to get orders dispatched as soon as possible to avoid any further delays.

If your package has not arrived within 90 days, we will issue a full refund. Please contact us at support@carnakama.com with your order number.

WHERE ARE WE SHIPPING FROM

Car Nakama is a Qatari company. However, all our products are shipped from our production facility in Shanghai, China.

TRACKING YOUR SHIPMENT

Once your order is mindfully created and ready to be shipped, you’ll receive a tracking confirmation number (they are typically sent within 5days after your order is placed).

INTERNATIONAL SHIPMENTS

Please note that international shipments may be subject to import taxes and duties levied by customs authorities in some destination countries. When customs security checks are required, it can cause delays beyond the original delivery timelines. Depending on a country’s import laws, international orders may also be subject to extra taxes upon delivery.

NOTE: Car Nakama and its third-party courier affiliates are NOT responsible for any extra charges incurred during transit.

Recipients of orders will be responsible for all import taxes and customs duties levied by their respective destination countries. All taxes are imposed by government custom authorities; thus, they receive 100% of these charges. Failure to pay the applicable fees will result in further delays in the shipping process – parcel may be held up for up to 90 days. This will, in turn, significantly delay the processing of your return/refund request or disqualify you from Car Nakama Refund Policy.

At Car Nakama, we make it our personal goal to deliver the best in quality/price ratio, design, and craftsmanship. Your customized car mats are supervised at each stage of production and must pass a final inspection during packaging before we release it for shipping.

Please email us direct at support@carnakama.com if you have any questions about your order or placing an order, and we will attempt to answer your inquiry immediately.